You can now access Shortlists through a myJet2 account. So, as well as being able to save, share and compare holidays, you'll also benefit from…
- Save and share shortlists
- Exclusive discounts
- Tailored holidays inspiration
Already a member? Log in
There can be plenty to think about when it comes to travel. So, because looking after you every step of the way is what we do best, we’ve rounded up all the information you could need right here in our handy help hub.
Whether you’re looking for the latest travel news, you have a specific query or just want a refresher on all things travel, you’ve come to the right place.
We cover everything from managing your booking to boarding and back home again – all the information’s here so you can make sure you have a safe and smooth journey.
A smooth guide to your holiday
Holidaying on your own? Well, get ready for the adventure of a lifetime! If you’re not sure where to start when it comes to travelling alone, here are a few tips and tricks that might help you along the way…
We all love a spot of sunshine, but it’s also really important to stay cool and comfortable on holiday to reduce the risk of getting overheated or facing any heat-related illnesses. That’s why we’ve pulled together some handy ideas for staying safe in hot conditions.
From checking your passport’s validity to details about your return transfer, below you'll find handy videos to help you plan ahead for a smooth journey.
Add these finishing touches to enhance your trip and make the most of your well-deserved time away.
In-flight meals
Travel insurance
Experiences
In-flight champagne
*By submitting this form, you are agreeing to receive marketing emails from Jet2holidays. You can unsubscribe at any time. We process your data in accordance to our Privacy Policy
Got a specific question? Here, we answer all your frequently asked questions.
Only the lead name on the booking can make changes to the booking, subject to availability at the time of the change. Any changes are subject to an amendment fee, plus any increase in cost.
The amendment fee is payable per person and will be advised at the time of the change. For current amendment fees please see below. This is payable at the time of the change and is non-refundable. You can’t make any changes once you’ve checked in online. And certain changes are not allowed within 21 days of departure.
* Plus any additional charges from accommodation provider.
Amendment fees are payable on the day the change is made and are in addition to any increase in holiday cost. If you've already bought a policy from Jet2Insurance, this is non-refundable after 14 days. If you're making any changes to your travel dates and/or who's travelling, you'll need to buy a new policy.
Our Manage My Booking facility allows you to make simple amendments to your booking without the need to call us. You can make amendments like adding in-flight meals, selecting specific seats and making name changes, as well as check in online. You can access Manage My Booking on our website or via the Jet2 app. If you wish to change a major element of your holiday such as your hotel or change the name of a lead passenger or child, you'll need to call our Pre-Travel Services team.
The lead name on the booking must be the one to cancel by phoning or contacting us on WhatsApp. You might also be able to cancel via Manage My Booking. The charges below apply from the date we receive the cancellation notification. To cover our losses from cancelling the booking, there’s a set scale of charges which must be paid.
Period before departure within which notice of cancellation is received | % of total booking price retained by Jet2holidays |
70+ days | Loss of deposit |
69-57 days | 30% |
56-43 days | 50% |
42-29 days | 70% |
28-15 days | 90% |
14 days or less | 100% |
If you've purchased a policy from Jet2Insurance and need to make a claim, please call AXA on 0204 517 9888 (open Monday-Friday 09:00-17:00 UK time) or visit https://rock.jet2.uk.axa.travel. If you need any further help, please have your policy number to hand and call +44 (0) 204 517 9888 (open Monday – Friday 09:00 – 17:00 UK time).
Select below to see if you can cancel online.
No, you can use our Manage My Booking facility, which allows you to make simple amendments to your booking without the need to call us. You can access Manage My Booking on our website or via the Jet2 app. If you wish to change a major element of your holiday such as your hotel, or change the name of a lead passenger or child, you'll need to call our Pre-Travel Services team. Manage My Booking allows you to make amendments like adding in-flight meals, selecting specific seats, making name changes and upgrading your board basis or room type. It also allows you to check in online.
You can check in online via Manage My Booking any time from 28 days up to six hours before your departure via our website or app. Please remember to print off your boarding passes or download them to your device. Or you can check in at the airport three hours before your scheduled departure. At some UK airports we offer our handy Twilight Check-in® service, meaning you can drop your bags off at the airport the evening before your departure if you’ve checked in online and your flight’s scheduled before noon.
You have three options – you can check in:
If you’re checking in via our website or app, go to Manage My Booking and log in using your booking reference. Select ‘Check in’ and follow the instructions.
At the airports, our check-in desks generally open at least 2 hours 30 minutes before your scheduled departure time – see the check-in opening times at your airport. Please arrive at the airport in good time, as our check-in desks will close 40 minutes before your scheduled departure time. By this point, you must have completed the check-in process.
At some UK airports we offer our handy Twilight Check-in® service, meaning you can drop your bags off at the airport the evening before your departure if your flight’s scheduled before noon.
You can now access Shortlists through a myJet2 account. So, as well as being able to save, share and compare holidays, you'll also benefit from…
Need an account? Create one here