Only the lead name on the booking can make changes to the booking, subject to availability at the time of the change. Any changes are subject to an amendment fee, plus any increase in cost.

The amendment fee is payable per person and will be advised at the time of the change. For current amendment fees please see below. This is payable at the time of the change and is non-refundable. You can’t make any changes once you’ve checked in online. And certain changes are not allowed within 21 days of departure.

* Plus any additional charges from accommodation provider.

Amendment fees are payable on the day the change is made and are in addition to any increase in holiday cost. If you've already bought a travel insurance policy from us, this is non-refundable after 14 days. If you're making any changes to your travel dates and/or who's travelling, you'll need to buy a new policy.

Our Manage My Booking facility allows you to make simple amendments to your booking without the need to call us. You can make amendments like adding in-flight meals, selecting specific seats and making name changes, as well as check in online. You can access Manage My Booking on our website or via the Jet2 app. If you wish to change a major element of your holiday such as your hotel or change the name of a lead passenger or child, you'll need to call our Pre-Travel Services team.

Log in to Manage My Booking

The lead name on the booking must be the one to cancel by phoning or contacting us on WhatsApp. You might also be able to cancel via Manage My Booking. The charges below apply from the date we receive the cancellation notification. To cover our losses from cancelling the booking, there’s a set scale of charges which must be paid.

If you've purchased a travel insurance policy from us and need to make a claim, please visit https://rock.jet2.uk.axa.travel.If you need any further help, please have your policy number to hand and call +44 (0) 204 517 9888 (open Monday – Friday 09:00 – 17:30 UK time).

Select below to see if you can cancel online.

Can I cancel my holiday?

No, you can make simple changes to your booking without calling us. You can access Manage My Booking on our website or via the Jet2 app. If you want to change a major element of your holiday such as your hotel or the name of a lead passenger or child, you'll need to call our Pre-Travel Services team. While logged in, you can make amendments like reserving seats, pre-ordering in-flight food, adding travel insurance, making name changes and upgrading your board basis or room type.

You can check in online via Manage My Booking any time from 28 days up to six hours before your departure via our website or app. Please remember to print off your boarding passes or download them to your device. Or you can check in at the airport three hours before your scheduled departure. At some UK airports we offer our handy Twilight Check-in^® service, meaning you can drop your bags off at the airport the evening before your departure if you’ve checked in online and your flight’s scheduled before noon.

Log in to Manage My Booking

You have three options – you can check in:

• On our website
• On our app
• At the airport

If you’re checking in via our website or app, go to Manage My Booking and log in using your booking reference. Select ‘Check in’ and follow the instructions.

Log in to Manage My Booking

At the airports, our check-in desks generally open at least 2 hours 30 minutes before your scheduled departure time – see the check-in opening times at your airport. Please arrive at the airport in good time, as our check-in desks will close 40 minutes before your scheduled departure time. By this point, you must have completed the check-in process.

At some UK airports we offer our handy Twilight Check-in^® service, meaning you can drop your bags off at the airport the evening before your departure if your flight’s scheduled before noon.

Details about who needs an ETA (Electronic Travel Authorisation) and how to apply can be found here.

The ETA scheme is expanding to include more countries. Information on which countries will be included and the implementation dates can be found by clicking on the link above.

If you fall into any of the following categories, you don’t need to apply for an ETA:

• You hold a UK or Irish passport
• You have permission to live, work or study in the UK
• You need a visa to enter the UK (please follow the existing process to apply for your visa).

Please note that failure to present a valid ETA may result in your inability to travel to and enter the UK.

Click here for more info about the UK ETA.