Airport information

Airport Road, Belfast, BT29 4AB

Also known as:

Aldergrove

Facilities

• Parking
• Assisted Travel
• Currency Exchange
• Airport Lounge

Getting There

How do I book airport parking?

Read about airport parking here.

I am being dropped off/picked up at the airport. Is there a drop-off point?

Yes, there is a drop-off/pick-up point located at Belfast International Airport.

How can I arrange a taxi to/from the airport?

Save time, money and hassle by booking your taxi to/from the airport here. You can find a range of safe and reliable options, from private cars to minibuses.

Which terminal will my flight depart from? Which hall do I use to check-in?

There is only one terminal and one check-in hall at Belfast International Airport.

Check-In

What time will the check-in desk open?

The check in desk will open 2 hours and 40 minutes before departure. If you have hold baggage to check in, why not use our handy bag-drop kiosks? Find out more about these here. 

Is there a separate queue for online check-in?

What time will the check-in desk close?

The check in desk will close strictly 40 minutes before departure.

Does the airport offer Twilight Check-in®?

No - unfortunately Twilight Check-in® isn't available at Belfast International Airport.

Assisted Travel

Which company will provide me with Assisted Travel?

OCS provide Assisted Travel at Belfast International Airport.

Does the airport offer a meet and greet service (is someone able to meet me in the car park with Assisted Travel)?

Yes, this service is provided by OCS. When you arrive, please call OCS on +44 (0)28 9448 4957 and go to the meeting point. Make sure OCS is pre-booked before your arrival.

Where do I go if I have booked Assisted Travel? Where does my Assisted Travel begin?

Please go to the OCS desk. This is located in the check-in hall. There is only one check-in hall at Belfast International Airport.

At The Airport

Can I purchase a fast track ticket through security?

Yes. This must be purchased from theBelfast International Airport website.

What are the opening times for the Customer Help Desk?

The Customer Help Desk is open 3 hours before departure and closes in the early evening depending on the flight schedule..

Is there an airport lounge available? If so, how do I make a booking?

Yes. This can be booked via the Belfast Airport website.

Travelling with hand baggage only?

If travelling with hand baggage only and if you are in possession of your boarding card, you may proceed straight to security (unless your boarding card indicates otherwise). We advise that you arrive at least 90 minutes prior to your flight to allow enough time.

Birmingham, B26 3QJ

Facilities

• Parking
• Assisted Travel
• Currency Exchange
• Airport Lounge

Getting There

How do I book airport parking?

Pre-book your airport parking here.

I am being dropped off/picked up at the airport. Is there a drop off point?

There is a free drop-off and pick-up area, which you can use for up to 30 minutes. This is approximately a five to ten minute walk from the terminal. There is also a premium drop-off and pick-up area, which is right outside the terminal but isn't free.

How can I arrange a taxi to/from the airport?

Save time, money and hassle by booking your taxi to/from the airport here. You can find a range of safe and reliable options, from private cars to minibuses.

Which terminal will my flight depart from? Which hall do I use to check-in?

There is only one terminal at Birmingham Airport and you’ll find our check-in desks in Zone A.

Check-In

What time will the check-in desk open?

The check-in desk will open 3 hours before departure. If you have hold baggage to check in, why not use our handy bag-drop kiosks? Find out more about these here.

Is there a separate queue for online check-in?

No. We ask all customers with luggage to drop off to join one queue for all our destinations' check-in.

What time will the check-in desk close?

The check-in desk will close strictly 40 minutes before departure.

I’ve already checked in online, how do I drop my bags off?

If you’ve already checked in online, you can use our self-service bag drop kiosk. Find out more about this here. Or, if you have the latest version of the Jet2 app, you can use Jet2 app Bag Drop.

If you need any assistance, just ask one of our Customer Helpers, who will be happy to help.

Does the airport offer Twilight Check-in®?

Yes - Twilight Check-in® is available at Birmingham Airport. Find out more here.

Can I get discounted parking while using Twilight Check-in®?

Yes, the airport gives the option of parking in the Premium Set Down car park for the reduced rate of £4 for one hour. You’ll need to show your baggage receipt to the NCP customer service cabin at the car park and your ticket will then be validated.

Assisted Travel

Which company will provide me with Assisted Travel?

Both Birmingham Airport and Mitie provide assistance.

Does the airport offer a meet and greet service (is someone able to meet me in the car park with Assisted Travel)?

Yes, the car parks have call points for assistance. Find out more here.

Where do I go if I have booked Assisted Travel? Where does my Assisted Travel begin?

Assisted Travel points are located in each car park. Alternatively, the assistance team are located on the ground floor between arrivals and the north check-in hall. Customers may book assistance before or after check-in depending on their needs.

For more information, please visit the Birmingham Airport website.

At The Airport

Can I purchase a fast track ticket through security?

Pre-book online here and fast-track your way through security.

Is there an airport lounge available? If so, how do I make a booking?

Pre-book your airport lounge here for a hassle-free start to your holiday.

Travelling with hand baggage only?

If travelling with hand baggage only and if you are in possession of your boarding card, you may proceed straight to security (unless your boarding card indicates otherwise). We advise that you arrive at least 90 minutes prior to your flight to allow enough time.

Can I purchase a hotel at the airport?

Pre-book your airport hotel here and relax knowing you're just minutes from the terminal.

Bristol Airport, Bristol, BS48 3DY

Facilities

• Parking
• Assisted Travel
• Currency Exchange
• Airport Lounge

Getting There

How do I book airport parking?

Pre-book your airport parking here.

I am being dropped off/picked up at the airport. Is there a drop off point?

Yes, there’s a dedicated drop-off/pick-up area close to the main terminal, but please note that charges do apply.

How can I arrange a taxi to/from the airport?

Save time, money and hassle by booking your taxi to/from the airport here. You can find a range of safe and reliable options, from private cars to minibuses.

Which terminal will my flight depart from? Which hall do I use to check-in?

There’s only one terminal at Bristol Airport. And you’ll find our check-in desks at 41-48 in the check-in extension.

Check-In

What time will the check-in desk open?

The check-in desks will open 3 hours before departure. If you have hold baggage to check in, why not use our handy bag-drop kiosks? Find out more about these here.

Is there a separate queue for online check-in?

No. If you’ve got luggage to drop-off, please join the queue for the check-in desks.

What time will the check-in desk close?

The check-in desks will close 40 minutes before departure.

Does the airport offer Twilight Check-in®?

Yes - Twilight Check-in® is available at Bristol Airport. Find out more here.

Is parking free while using Twilight Check-in®?

Yes – you can park free of charge for 1 hour in the Short Stay car park. You can get an exit ticket from one of our team. Please note, if you park in the Drop & Go, we’ll be unable to provide this.

Assisted Travel

Which company will provide me with Assisted Travel?

OCS provide Assisted Travel at Bristol Airport.

Does the airport offer a meet and greet service (is someone able to meet me in the car park with Assisted Travel)?

Yes, blue badge holders can receive up to 40 minutes parking for a reduced fee of £5.00 in the Drop & Go car park. When you arrive at the Drop & Go car park, please use the yellow phone in the entrance of the walkway to the terminal to let the Assisted Travel team know you've arrived. For more information, please visit the Bristol Airport website.

Where do I go if I have booked Assisted Travel? Where does my Assisted Travel begin?

When you arrive at Bristol Airport for your flight, you’ll need to check-in and go through security as normal. If you need assistance, you should go to our Assisted Travel desk located in the arrivals area.

For more information, please visit the Bristol Airport website.

At The Airport

Can I purchase a fast track ticket through security?

Pre-book online here and fast-track your way through security.

What are the opening times for the Customer Help Desk?

The Customer Help Desk is open three hours before departure.

Is there an airport lounge available? If so, how do I make a booking?

Pre-book your airport lounge here for a hassle-free start to your holiday.

Travelling with hand luggage only?

If you’re travelling with hand luggage only and have your boarding pass, you can go straight to security (unless your boarding card indicates otherwise). We advise that you arrive at least two hours before your flight to allow enough time.

Can I purchase a hotel at the airport?

Pre-book your airport hotel here and relax knowing you're just minutes from the terminal.

Bournemouth Airport, Parley Lane, Christchurch, Dorset, BH23 6SE

Facilities

• Parking
• Assisted Travel
• Currency Exchange

Getting There

How do I book airport parking?

You can book airport parking here.

I am being dropped off/picked up at the airport. Is there a drop off point?

There’s a free drop-off and pick-up area, which you can use for up to 30 minutes for a £5 fee.

How can I arrange a taxi to/from the airport?

PRC Streamline Taxis are Bournemouth Airport's on-site taxi provider. Call PRC Streamline Taxis on 01202 37 37 37 or book via email at enquiries@prcstreamline.co.uk. 

Which terminal will my flight depart from? Which hall do I use to check-in?

There’s only one terminal at Bournemouth Airport. You can check in at the Departures Hall.

Check-In

What time will the check-in desk open?

The check-in desk will open 3 hours before departure. If you have hold baggage to check in, why not use our handy bag-drop kiosks? Find out more about these here.

Is there a separate queue for online check-in?

No. If you’ve got luggage to drop off, please join the queue for the check-in desks.

What time will the check-in desk close?

The check-in desks will close 40 minutes before departure.

Does the airport offer Twilight Check-in®?

No - unfortunately Twilight Check-in® isn't available at Bournemouth Airport.

Assisted Travel

Which company will provide me with Assisted Travel?

Assisted Travel is provided by Bournemouth Airport.

Does the airport offer a meet and greet service (is someone able to meet me in the car park with Assisted Travel)?

Disabled drop-off areas and parking spaces are located in Car Park 1 and are for any length of stay. Passengers requiring assistance from the disabled parking spaces can contact our staff using the help point located in Car Park 1. This will connect them directly to the dedicated and fully trained Special Assistance Team.

Where do I go if I have booked Assisted Travel? Where does my Assisted Travel begin?

The Special Assistance Desk is located at the entrance of the departure terminal. Passengers requiring assistance can go to the desk and the team will ensure they get the service they need.

At The Airport

Can I purchase a fast track ticket through security?

Yes, you can book online here.

What are the opening times for the Customer Help Desk?

The desk is open from the first check in of the day and will close after the last arrival.

Is there an airport lounge available? If so, how do I make a booking?

There’s no airport lounge available at the moment. Keep checking this page for updates.

Travelling with hand luggage only?

If you’re checked in online, you can proceed directly to security and into the departure lounge.

Can I book a hotel at the airport?

This is not available at this current time. Keep checking this page for updates.

Can I pay with cash at the airport?

To make our service as efficient as possible, we only accept card and contactless payments at our UK airport Customer Help Desks and onboard all our flights. We accept Apple Pay and Google Pay, but recommend you bring a physical bank card with you too.

Castle Donington, Derby, Leicestershire, DE74 2SA

Also known as:

Nottingham and Castle Donington Airport

Facilities

• Parking
• Assisted Travel
• Currency Exchange
• Airport Lounge

Getting There

How do I book airport parking?

Book your airport parking here for airport parking or call 0808 168 6111.

I am being dropped off/picked up at the airport. Is there a drop-off point?

Yes, there is a drop-off and pick-up point at East Midlands Airport. You can find more information about your options here.

How can I arrange a taxi to/from the airport?

Save time, money and hassle by booking your taxi to/from the airport here. You can find a range of safe and reliable options, from private cars to minibuses.

Which terminal will my flight depart from? Which hall do I use to check-in?

There is only one terminal and one check-in hall at East Midlands Airport.

Check-In

What time will the check-in desk open?

The check-in desk will open 3 hours before departure. If you have hold baggage to check in, why not use our handy bag-drop kiosks? Find out more about these here.

Is there a separate queue for online check-in?

No. We ask all customers with luggage to drop off to join one queue for all our destinations' check-in.

What time will the check-in desk close?

The check-in desk will close strictly 40 minutes before departure.

Does the airport offer Twilight Check-in®?

Yes - Twilight Check-in® is available at East Midlands Airport. Find out more here.

Is parking free while using Twilight Check-in®?

Yes – from 1 March 2024, you can park free of charge for 90 minutes in the airport’s Short Stay 1 car park.  Please collect a token on entry to the car park and our Red Team will be happy to help assist you in how to validate your ticket once you've dropped your bags off at the check-in desk.

Assisted Travel

Which company will provide me with Assisted Travel?

Assisted Travel is provided by the East Midlands Airport Passenger Services Team.

Does the airport offer a meet and greet service (is someone able to meet me in the car park with Assisted Travel)?

Yes. Call points are located in the car parks.

Where do I go if I have booked Assisted Travel? Where does my Assisted Travel begin?

Once checked in, you must report to the East Midlands Airport Passenger Services Desk. This is located in the main check-in hall.

At The Airport

Can I purchase a fast track ticket through security?

Yes. This can be purchased from East Midlands Airport website or the fast track ticket machines located in the check-in hall.

What are the opening times for the Customer Help Desk?

Our Customer Help Desk at East Midlands Airport is open 24 hours a day.

Is there an airport lounge available? If so, how do I make a booking?

There is an Escape Lounge at East Midlands Airport. You can pre-book your tickets from the East Midlands Airport website.

Travelling with hand baggage only?

If travelling with hand baggage only and if you are in possession of your boarding card, you may proceed straight to security (unless your boarding card indicates otherwise). We advise that you arrive at least 90 minutes prior to your flight to allow enough time.

Can I purchase a hotel at the airport?

Pre-book your airport hotel here and relax knowing you're just minutes from the terminal.

Edinburgh, EH12 9DN

Also known as:

Turnhouse

Facilities

• Parking
• Assisted Travel
• Currency Exchange
• Airport Lounge

Getting There

How do I book airport parking?

Click here for Airport Parking.

I am being dropped off/picked up at the airport. Is there a drop-off point?

Yes, there is a drop off/pick-up point under the multi storey car park.

How can I arrange a taxi to/from the airport?

Save time, money and hassle by booking your taxi to/from the airport here. You can find a range of safe and reliable options, from private cars to minibuses.

Which terminal will my flight depart from? Which hall do I use to check-in?

There is only one terminal at Edinburgh Airport and you’ll find our check-in desks in Zone D.

Check-In

What time will the check-in desk open?

The check-in desk will open 3 hours before departure. If you have hold baggage to check in, why not use our handy bag-drop kiosks? Find out more about these here.

Is there a separate queue for online check-in?

No. We ask all customers with luggage to drop off to join one queue for all our destinations' check-in.

What time will the check-in desk close?

The check-in desk will close strictly 40 minutes before departure.

Does the airport offer Twilight Check-in®?

Yes - Twilight Check-in® is available at Edinburgh Airport. Find out more here.

Is parking free while using Twilight Check-in?

Customers who have a valid on-site Edinburgh Airport (EDI) parking booking can use the airport’s one-hour parking area for free.

Assisted Travel

Which company will provide me with Assisted Travel?

Edinburgh Airport has an Assisted Travel service that can be booked through Jet2. 

Does the airport offer a meet and greet service (is someone able to meet me in the car park with Assisted Travel)?

Yes. There is a pick-up/drop off point located in the multi storey car park.

Where do I go if I have booked Assisted Travel? Where does my Assisted Travel begin?

Please visit the Assisted Travel reception. The entry door is located in between the M&S entrance and the check-in Zone D doors outside of the terminal.

At The Airport

Can I purchase a fast track ticket through security?

Yes, this can be purchased online here or from the FastTrack ticket machine located inside on the first floor of the airport.

What are the opening times for the Customer Help Desk?

The Customer Help Desk opens at approximately 03:45 and closes in the early evening depending on the flight schedule.

Is there an airport lounge available? If so, how do I make a booking?

Yes, lounge passes can be purchased online here.

Travelling with hand baggage only?

If travelling with hand baggage only and if you are in possession of your boarding card, you may proceed straight to security (unless your boarding card indicates otherwise). We advise that you arrive at least 90 minutes prior to your flight to allow enough time.

Can I purchase a hotel at the airport?

Pre-book your airport hotel here and relax knowing you're just minutes from the terminal.

Paisley, Renfrewshire, PA3 2SW

Also known as:

Abbotsinch

Facilities

• Parking
• Assisted Travel
• Currency Exchange
• Airport Lounge

Getting There

How do I book airport parking?

Click here for Airport Parking or call 0845 050 7080.

I am being dropped off/picked up at the airport. Is there a drop-off point?

Yes, there is a drop-off/pick-up point located at Glasgow Airport.

How can I arrange a taxi to/from the airport?

Save time, money and hassle by booking your taxi to/from the airport here. You can find a range of safe and reliable options, from private cars to minibuses.

Which terminal will my flight depart from? Which hall do I use to check-in?

All Jet2.com flights depart from Terminal 1 (T1) and check-in will take place at Terminal 2 (T2).

Check-In

What time will the check-in desk open?

The check-in desk will open 3 hours before departure. If you have hold baggage to check in, why not use our handy bag-drop kiosks? Find out more about these here.

Is there a separate queue for online check-in?

No. We ask all customers with luggage to drop off to join one queue for all our destinations' check-in.

What time will the check-in desk close?

The check-in desk will close strictly 40 minutes before departure.

Does the airport offer Twilight Check-in®?

Yes - Twilight Check-in® is available at Glasgow Airport. Find out more here.

Is parking free while using Twilight Check-in®?

Yes, you can park in one of the orange one-hour parking bays on the ground floor of the multi-storey car park. Once checked in, you'll need to go to the payment machine located on the ground floor of the car park, enter your vehicle registration and scan your boarding pass to validate the free parking.

Assisted Travel

Which company will provide me with Assisted Travel?

OCS provide Assisted Travel at Glasgow Airport.

Does the airport offer a meet and greet service (is someone able to meet me in the car park with Assisted Travel)?

Yes. Details can be found on the Glasgow Airport website. Alternatively, you can contact gla.prm@airservcorp.com for more assistance.

Where do I go if I have booked Assisted Travel? Where does my Assisted Travel begin?

The Assisted Travel point is located in Terminal 1. Alternatively, you can go directly to check-in where assistance can also be arranged.

At The Airport

Can I purchase a fast track ticket through security?

Pre-book online here and fast-track your way through security.

What are the opening times for the Customer Help Desk?

The Customer Help Desk is open between 05:00-22:00.

Is there an airport lounge available? If so, how do I make a booking?

Pre-book your airport lounge here for a hassle-free start to your holiday.

Travelling with hand baggage only?

If travelling with hand baggage only and if you are in possession of your boarding card, you may proceed straight to security (unless your boarding card indicates otherwise). We advise that you arrive at least 90 minutes prior to your flight to allow enough time.

Can I purchase a hotel at the airport?

Pre-book your airport hotel here and relax knowing you're just minutes from the terminal.

Leeds, LS19 7TU

Also known as:

Yeadon

Facilities

• Parking
• Assisted Travel
• Currency Exchange
• Airport Lounge

Getting There

How do I book airport parking?

Click here for Airport Parking or call 0871 288 2288.

I am being dropped off/picked up at the airport. Is there a drop-off point?

Yes, there is a drop-off/pick-up point located at Leeds Bradford Airport.

How can I arrange a taxi to/from the airport?

Save time, money and hassle by booking your taxi to/from the airport here. You can find a range of safe and reliable options, from private cars to minibuses.

Which terminal will my flight depart from? Which hall do I use to check-in?

There is only one terminal at Leeds Bradford Airport. Jet2.com customers must use check-in hall B.

Check-In

What time will the check-in desk open?

The check-in desk will open 3 hours before departure. If you have hold baggage to check in, why not use our handy bag-drop kiosks? Find out more about these here.

Is there a separate queue for online check-in?

No. We ask all customers with luggage to drop off to join one queue for all our destinations' check-in.

What time will the check-in desk close?

The check-in desk will close strictly 40 minutes before departure.

Does the airport offer Twilight Check-in®?

Yes - Twilight Check-in® is available at Leeds Bradford Airport. Find out more here.

Is parking free while using Twilight Check-in®?

Customers who have a valid onsite Leeds Bradford Airport (LBA) parking booking can use the Pick Up & Drop Off car park for free at the airport. It’s one entry per booking and you must leave within one hour of your arrival between 16:00 and 21:30 on the day prior to travelling from LBA. You will be asked to confirm the vehicle registration on the booking when exiting the car park via pressing the intercom button at the exit barrier. T&Cs apply*. Customers without a valid LBA parking booking can still park free of charge for one hour in the airport’s One Hour Free Zone.

Assisted Travel

Which company will provide me with Assisted Travel?

OCS provide Assisted Travel at Leeds Bradford Airport. Their desk is located in check-in hall A.

Does the airport offer a meet and greet service (is someone able to meet me in the car park with Assisted Travel)?

Yes. There are designated telephone points located in the drop-off car park.

Where do I go if I have booked Assisted Travel? Where does my Assisted Travel begin?

Any customer with assistance booked should proceed to the Customer Help Desk or check-in desk. The agent will then notify OCS who will come and collect you.

At The Airport

Can I purchase a fast track ticket through security?

Fast track tickets can be pre-booked on the Leeds Bradford Airport website.

What are the opening times for the Customer Help Desk?

The Customer Help Desk is open between 0600-1900.

Is there an airport lounge available? If so, how do I make a booking?

The airport has two lounges to choose from. The Yorkshire Lounge and 1432 Runway Club can both be booked on the Leeds Bradford Airport website. You can also book on the day directly at the lounge, subject to availability. For any other enquiries, please contact lounges@lba.co.uk.

Travelling with hand baggage only?

If travelling with hand baggage only and if you are in possession of your boarding card, you may proceed straight to security (unless your boarding card indicates otherwise). We advise that you arrive at least 90 minutes prior to your flight to allow enough time.

Can I purchase a hotel at the airport?

Pre-book your airport hotel here and relax knowing you're just minutes from the terminal.

Speke Hall Avenue, Liverpool, Merseyside, L24 1YD 

Also known as: 

Liverpool Airport 

Speke Airport 

Facilities 

• Parking 
• Assisted Travel
• Currency exchange 
• Airport lounge 

Getting there 

How do I book airport parking? 

Pre-book your airport parking here. 

I am being dropped off/picked up at the airport. Is there a drop-off point? 

Yes. The Express drop-off and pick-up car park is right in front of the terminal. The drop-off 2 car park is a free alternative for stays of up to 40 minutes and is just a short walk to departures and arrivals. For more information on picking up and dropping off at Liverpool John Lennon Airport, click here. 

How can I arrange a taxi to/from the airport?

Save time, money and hassle by booking your taxi to/from the airport here. You can find a range of safe and reliable options, from private cars to minibuses.

Which terminal will my flight depart from? Which hall do I use to check in?

There is only one terminal and one check-in hall at Liverpool John Lennon Airport. 

How do I get to and from the airport using the Mersey Gateway Bridge?

For a quicker and more reliable journey to and from the airport across the River Mersey, you can use the Mersey Gateway Bridge. This is a charged crossing, but with no toll or charge booths along the route. Registering in advance is cheaper, saving you up to 10% on the cost of each journey. For information on the range of ways to pay, click here.

Check-in 

What time will the check-in desk open? 

The check-in desk will open 3 hours before departure. If you have hold baggage to check in, why not use our handy bag-drop kiosks? Find out more about these here.

Is there a separate queue for online check-in? 

No. We ask all customers with luggage to drop-off to join one check-in queue for all destinations. 

What time will the check-in desk close? 

The check-in desk will close 40 minutes before departure. 

Does the airport offer Twilight Check-in®?

Yes - Twilight Check-in® is available at Liverpool Airport. Find out more here.

Is parking free while using Twilight Check-in®?

Yes, you can park free of charge for 1 hour in the Drop Off 2 car park. You’ll need to collect an exit ticket from the Customer Help Desk once you've checked in.

Assisted Travel

Which company will provide me with Assisted Travel?

ABM provide Assisted Travel at Liverpool John Lennon Airport. 

Does the airport offer a meet and greet service (is someone able to meet me in the car park with Assisted Travel)?

Yes. This is provided by ABM and can be pre-booked online. There are also call points in the accessible areas of Liverpool John Lennon Airport’s car parks. 

Where do I go if I have booked Assisted Travel? Where does my Assisted Travel begin? 

Please go to the ABM desk. This is located in the check-in hall, across the way from Starbucks. 

At the airport 

Can I purchase a fast track ticket for Security? 

Pre-book online here and fast track your way through security.

What are the opening times for the Customer Help Desk? 

To be confirmed. 

Travelling with hand baggage only? 

If travelling with hand baggage only and you are already in possession of your boarding card, you may proceed straight to security, unless your boarding card indicated otherwise. We advise that you arrive at least two hours prior to your flight to allow enough time. 

Airport Way, Luton, LU2 9LY

Facilities

• Parking
• Assisted Travel
• Currency Exchange
• Airport Lounge

Getting There

How do I book airport parking?

Airport parking can be pre-booked here. There are a number of car parking options from Priority Parking to Long Stay.

I am being dropped off/picked up at the airport. Is there a drop-off point?

Yes, there is a pick up and drop off zone at the front of the terminal entrance/exit. There are also free of charge options at the mid stay and long stay car park.

How can I arrange a taxi to/from the airport?

Taxis are available from directly outside the front of the terminal.

Which terminal will my flight depart from? Which hall do I use to check in?

London Luton Airport has one terminal. You will find check-in on the right as you enter the terminal building.

Check-In

What time will the check-in desk open?

The check-in desk will open 3 hours before departure. If you have hold baggage to check in, why not use our handy bag-drop kiosks? Find out more about these here.

Is there a separate queue for online check-in?

No. If you’ve got luggage to drop off, please join the queue for the check-in desks.

What time will the check-in desk close?

The check-in desks will close 40 minutes before departure.

Does the airport offer Twilight Check-in®?

Yes - Twilight Check-in® is available at London Luton Airport. Find out more here.

Assisted Travel

Which company will provide me with Assisted Travel?

Wilson James provide assistance at London Luton Airport.

Does the airport offer a meet and greet service (is someone able to meet me in the car park with Assisted Travel)?

Blue Badge holders and those who provide proof of booked special assistance can benefit from 30 minutes FREE parking in Terminal Car Park 1 upon validating your ticket on level 2 at the priority parking office. 

If you are staying longer than 30 minutes, but less than 24 hours, reduced prices are available.

Drop off is also available and the closest option to the terminal entrance. Drop Off/Pick Up Zone costs £5 for five minutes and £1 per minute thereafter (max stay 20 minutes).

More information can be found here.

Where do I go if I have booked Assisted Travel? Where does my Assisted Travel begin?

When you arrive at the airport, please confirm your Assisted Travel requirements at the check-in desk. Check-in can be found to the right of the terminal entrance, opposite ChangeGroup Currency Exchange.

More information on Assisted Travel can be found here.

At The Airport

Can I purchase a fast track ticket through security?

Yes. More information and to book can be found here.

Prebook Security is also available, a free service that allows you to skip the security queues by reserving a 30-minute slot ahead of your arrival. More information can be found here.

What are the opening times for the Customer Help Desk?

The Customer Help Desk is open three hours before departure.

Is there an airport lounge available? If so, how do I make a booking?

Yes, there are two lounges available in Departures at London Luton Airport. More information and to book can be found here.

Travelling with hand baggage only?

If you are travelling with hand luggage only and already have your boarding pass, on arrival to the terminal you can head straight to security.

Can I purchase a hotel at the airport?

There are a number of hotel options close to the terminal. More information can be found here.

Can I pay with cash at the airport?

To make our service as efficient as possible, we only accept card and contactless payments at our UK airport Customer Help Desks and onboard all our flights. We accept Apple Pay and Google Pay, but recommend you bring a physical bank card with you too.

Bassingbourn Rd, Stansted, CM24 1QW

Facilities

• Parking
• Assisted Travel
• Currency Exchange
• Airport Lounge

Getting There

How do I book airport parking?

Book your airport parking here for airport parking or call 0808 168 6111.

I am being dropped off/picked up at the airport. Is there a drop-off point?

Yes, there is an Express Set Down car park point located outside the terminal. We recommend the orange, green and blue zones in the short-stay car park or the free option in the mid-stay car park for picking up. You can find more information about your options here.

How can I arrange a taxi to/from the airport?

Save time, money and hassle by booking your taxi to/from the airport here. You can find a range of safe and reliable options, from private cars to minibuses.

Which terminal will my flight depart from? Which hall do I use to check in?

There is only one terminal and one check-in hall at London Stansted Airport.

Check-In

What time will the check-in desk open?

The check-in desk will open 3 hours before departure. If you have hold baggage to check in, why not use our handy bag-drop kiosks? Find out more about these here.

Is there a separate queue for online check-in?

No. We ask all customers with luggage to drop off to join one queue for all our destinations' check-in.

What time will the check-in desk close?

The check-in desk will close strictly 40 minutes before departure.

Does the airport offer Twilight Check-in®?

Yes - Twilight Check-in® is available at London Stansted Airport. Find out more here.

Is parking free while using Twilight Check-in®?

Yes – you can park free of charge for 1 hour in the airport’s Mid Stay car park.

Assisted Travel

Which company will provide me with Assisted Travel?

Omniserv provide Assisted Travel at London Stansted Airport.

Does the airport offer a meet and greet service (is someone able to meet me in the car park with Assisted Travel)?

Yes. Help Call points are located at entrance and exit barriers and also at pay stations.

Where do I go if I have booked Assisted Travel? Where does my Assisted Travel begin?

You should proceed to the Assisted Travel help desk which is at the front of the terminal building, between Check-in Zones D and E. It is staffed 24 hours a day.

At The Airport

Can I purchase a fast track ticket through security?

Yes. This can be purchased from the London Stansted Airport website or from the FastTrack Customer Help Desk located at the entrance to Security.

Is there an airport lounge available? If so, how do I make a booking?

There is an Escape Lounge at London Stansted Airport. You can pre-book your tickets from the London Stansted Airport website.

What are the opening times for the Customer Help Desk?

The Customer Help Desk is open from approximately 02:00 and closes at 22:00.

Travelling with hand baggage only?

If travelling with hand baggage only and if you are in possession of your boarding card, you may proceed straight to security (unless your boarding card indicates otherwise). We advise that you arrive at least 90 minutes prior to your flight to allow enough time.

Can I purchase a hotel at the airport?

Pre-book your airport hotel here and relax knowing you're just minutes from the terminal.

Manchester, M90 1QX 

Find out more about the change of terminals at Manchester Airport.

Also known as:

Ringway Airport

Facilities

• Parking
• Assisted Travel
• Currency exchange
• Airport lounge

Getting there

How do I book airport parking?

Book your airport parking here for airport parking or call 0808 168 6111.

How can I arrange a taxi to/from the airport?

Save time, money and hassle by booking your taxi to/from the airport here. You can find a range of safe and reliable options, from private cars to minibuses.

I'm being dropped off/picked up at the airport. Is there a drop-off point?

There are a number of drop-off and pick-up options at Manchester Airport, depending on which terminal you are using. You can find more information about your options here.

Which terminal will my flight depart from?

At Manchester Airport, we operate all of our flights from Terminal 2 (T2).

Check-in

What time will the check-in desk open?

The check-in desk will open 4 hours before departure. If you have hold baggage to check-in, why not use our handy bag-drop kiosks? Find out more about these here.

Is there a separate queue for online check-in?

No. We ask all customers with luggage to drop off to join one queue for all our destinations' check-in.

What time will the check-in desk close?

The check-in desk will close strictly 40 minutes before departure.

Does the airport offer Twilight Check-in®?

Yes - Twilight Check-in® is available at Manchester Airport. Find out more here.

Is parking free while using Twilight Check-in®?

Yes, you can park free of charge for 1 hour in the T2 West multistorey car park. Our team will validate your car park token once you've dropped your bags off.

Assisted Travel

Which company will provide me with Assisted Travel?

OCS provide Assisted Travel at Manchester Airport.

Does the airport offer a meet and greet service (is someone able to meet me in the car park with Assisted Travel)?

Yes, this can be booked on the Manchester Airport website.

Where do I go if I have booked Assisted Travel? Where does my Assisted Travel begin?

Please speak to a member of Jet2.com staff who will arrange your assistance.

At the airport

Can I buy a fast track ticket through security?

Yes. This can be purchased from the Manchester Airport website.

What are the opening times for the Customer Help Desk?

The Customer Help Desk is open between 04:00-17:00.

Is there an airport lounge available? If so, how do I make a booking?

Choose between an Escape Lounge or the 1903 Lounge at Manchester Airport. You can pre-book your tickets from the Manchester Airport website.

Travelling with hand luggage only?

If you're travelling with hand luggage only and you have your boarding pass, you can go straight to security. We advise that you arrive at least 90 minutes before to your flight to allow enough time.

Can I purchase a hotel at the airport?

Pre-book your airport hotel here and relax knowing you're just minutes from the terminal.

Woolsington, Newcastle upon Tyne, NE13 8BZ

Also known as:

Woolsington

Facilities

• Parking
• Assisted Travel
• Currency Exchange
• Airport Lounge

Getting There

How do I book airport parking?

Pre-book your airport parking here.

I am being dropped off/picked up at the airport. Is there a drop-off point?

Yes, pick-up and drop-off is available in the Express Car Park, priced at £4.00 for up to 10 mins. Alternatively, you can park free of charge in Short Stay 2 for up to 15 mins.

How can I arrange a taxi to/from the airport?

Save time, money and hassle by booking your taxi to/from the airport here. You can find a range of safe and reliable options, from private cars to minibuses.

Which terminal will my flight depart from? Which hall do I use to check-in?

There is only one terminal at Newcastle International Airport. Jet2.com customers must use check-in desks 5 to 17.

Check-In

What time will the check-in desk open?

The check-in desk will open 3 hours and 30 minutes before departure. If you have hold baggage to check in, why not use our handy bag-drop kiosks? Find out more about these here.

Is there a separate queue for online check-in?

No. We ask all customers with luggage to drop off to join one queue for all our destinations' check-in.

What time will the check-in desk close?

The check-in desk will close strictly 40 minutes before departure.

Does the airport offer Twilight Check-in®?

Yes - Twilight Check-in® is available at Newcastle Airport. Find out more here.

Assisted Travel

Which company will provide me with Assisted Travel?

Assisted Travel is provided by Newcastle Airport.

Does the airport offer a meet and greet service (is someone able to meet me in the car park with Assisted Travel)?

Yes. Telephones are located at the meeting points in the car parks.

Where do I go if I have booked Assisted Travel? Where does my Assisted Travel begin?

Check-in will issue an Assisted Travel slip and customers will then be taken to the Assisted Travel desk.

At The Airport

Can I purchase a fast track ticket through security?

Pre-book online here and fast-track your way through security.

What are the opening times for the Customer Help Desk?

The Customer Help Desk is open 24/7.

Is there an airport lounge available? If so, how do I make a booking?

Pre-book your airport lounge here for a hassle-free start to your holiday.

Travelling with hand baggage only?

If travelling with hand baggage only and if you are in possession of your boarding card, you may proceed straight to security (unless your boarding card indicates otherwise). We advise that you arrive at least 90 minutes prior to your flight to allow enough time.

Can I purchase a hotel at the airport?

Pre-book your airport hotel here and relax knowing you're just minutes from the terminal.