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We whisk millions of holidaymakers away every year on our ABTA and ATOL-protected Real Package Holidays™. We’re really proud of our famously friendly service and we’ve got the trophies and reviews to prove just how good it is. Like how we won Travel Brand of the Year 2024 at the Which? Awards. That’s the third year in a row and the fourth time in the last seven years! And on top of a number of other categories that we were awarded in 2024.
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Ease of booking and clear information provided. The hotel we booked was finished to a high standard. The customer service of all staff we encountered was exceptional.
Victoria travelled from Bristol to Tenerife with their family in October 2024
You deliver what you say you will. The hotel was brilliant.
Claire travelled from Bristol to Gran Canaria with their partner in October 2024
Everything went really smoothly with our holiday from start to end. I think the app is brilliant for managing your holiday through and adding on extras. We also hired a car through Jet2 and the company used were excellent too. We were kept up to date with potential delays (not that we experienced any) and just felt really well looked after. And a great price too!
Heidi travelled from Newcastle to Gran Canaria with their partner in October 2024
Fair value, good and friendly service, good range of holidays and room/board options. Convenient flights from my local airport.
Ian travelled from Manchester to Tenerife with their partner in October 2024
My wife and I have travelled lots of times with Jet2. We've never been disappointed always great service.
John travelled from East Midlands to Lanzarote with their partner in October 2024
Have already recommended to family and friends. Always tell them how helpful everyone is, how easy the app is to use. The hotel description is very accurate, flight times were good, transfers easy.
Liz travelled from Liverpool to Antalya with their partner in October 2024
Fantastic facilities at the hotel. Supportive staff, reasonably priced and clear with holiday details all made for an excellent holiday package.
Mary travelled from Edinburgh to Antalya in October 2024
The hotels are always fabulous. The consistently friendly service, from cabin crew through to resort reps, is exceptional. On this trip our hotel rep Marcus gave the most useful welcome talk we've ever had, giving so much genuinely useful advice on local attractions and how to get there. It set us up for the most fantastic week.
Paul travelled from Birmingham to Paphos with their partner in October 2024
The staff at the airport and the cabin crew were very friendly and helpful, the app was great for all the information I needed to enjoy a brilliant holiday.
Paul travelled from Manchester to Gran Canaria in October 2024
The whole holiday was very professionally organised and great communication throughout.
Simon travelled from Birmingham to Paphos with their partner in October 2024
Communication was really good from booking, to the holiday, and after. The prices were really competitive.
Simone travelled from Manchester to Tenerife with their partner in October 2024
Our holiday was brilliant from beginning till end. Cannot fault anything. Well organised and communicated.
Suzie travelled from Bristol to Faro with their partner in October 2024
The check-in was easy. Lots of staff there to help in all different areas and airports. Smooth transfers to and from hotel.
Tina travelled from London Stansted to Lanzarote with their partner in October 2024
Easy booking, fast to offer and carry out corrections if needed. Helpful from the time you look to book, to arriving back at the airport on your return from your holiday.
Tony travelled from Birmingham to Antalya in October 2024
Everything about our holiday experience was amazing. Every Jet2 member of staff goes out of their way to be friendly and helpful. The whole package was brilliant
Viki travelled from Liverpool to Alicante with their partner in October 2024
Jet2holidays has been ranked 14th out of more than 200 major organisations and brands on the UK Customer Satisfaction Index (UKCSI) for 2025. The best part? We’re the top company in the ‘Tourism’ sector and the only one to make the list of the 50 highest- rated organisations for customer service.
Every year, we hold an awards ceremony to acknowledge our top performing Jet2holidays hotels and villas, based on last year’s internal customer satisfaction scores! Keep your eyes peeled – these award-winning hotels now have the logo featured on our website.
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“As we touch down in Stansted, I reflect on our trip and conclude that Jet2holidays need to keep the Brasso on standby for the Which? 2024 awards.”
“Jet2.com has distinguished itself as the pick of the pack, with passengers not only praising its excellent customer service and value for money but also rating the boarding experience and cabin cleanliness highly. Proof that it is possible to have great customer service at a good price.”
“The unstoppable rise of Jet2, from tiny airline to Britain’s biggest tour operator. The leader for sand and sun holidays, the company’s exceptional customer service is behind its industry-leading success.”
You can now access Shortlists through a myJet2 account. So, as well as being able to save, share and compare holidays, you'll also benefit from…
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