Gran Hotel Bali

Hotel itself was spotless, staff were friendly. Overzealous lifeguard who wouldn't let the kids have floats in the pool, however otherwise faultless. The food was what you would expect from a Spanish buffet. Chips and pizza available if you don't like real food. Restaurant was immaculately clean. Room service great. Entertainment was ok, but finishes about midnight. Centre of Benidorm bus ride away if you want that sort of thing. Fab hotel for a quieter budget holiday with the kids. Air conditioning in the bedroom was fantastic.

Nice hotel but rooms are definitely in. Need of some repair and upgrades, our balcony door would only open about a foot so had to squeeze in and out. Did complain and was offered another room on a different floor but had family in the room next door so decided to put up with it.

Hotel was poor not how it looked in the pictures! Wasn’t the cleanest and very outdated. Pool area was dirty most days also the loungers were terrible. The hotel is situated on a hill which was never stated either

Hotel was nice looking, rooms clean only problem was the shower was prone to flooding. Not enough sun loungers/parasols for everyone though which was a bit annoying, breakfast was okay bacon was a bit grim though.

If you want to stay in a hotel that all the staff from the reception, bar and dining room are rude, not helpful and down right ignorant then this is the place for you. The majority of the guests in the hotel are Spanish so if you're English you just get ignored. The food is plentiful and varied but luke warm, never hot. The rooms are very dated and as the hotel was built in 1988 they really need to refurbish. There is no tea/coffee making facilities in the rooms which I would expect in a 4 star. The pool area has loungers/parasols that are broken and when you bring it their attention nothing is done about it. All in all we would never go back.

when we arrived we were amazed it was beautiful in the reception/lobby area. The room though was tired, the shower water ran out of the bath everytime. The forth bed was situated In a corridor style space plaster peeling of the wall. The bed was like a slab of concrete.

This hotel is fantastic for families we had an amazing experience staff cant are fantastic all round brilliant hotel we would definitely go back and stay in a heartbeat food was to a very high standard and entertainment was great Thanks GRAN HOTEL BALI FOR MAKING OUR HOLIDAY SPECIAL

Away from the main drag, which worked for us. Amazing views of the bays at night and fantastic sunrises. Food was good, always something you could eat. Restaurant staff good (worked very hard) but not enough of them so very few free tables as they just didn't have time to clear them. On good bus/tourist train routes. Overall a good trip.

Very dissappointed from food choice to service not at all impressed was expecting much higher standards for a 4 star rating hotel.Entertainment was spanish we waited near on twenty for to get a drink with our meal , we had to fetch our own drinks because we was all inclusive there was no rep in the hotel during our whole stay expectations what suggested was very dissapointed .

Since visiting this hotel previously, there has been a decline in our opinion. Reception staff were grumpy and off hand, restaurants were chaotic, noisy and if you went towards the end of the opening times, food was cold, unappetising, Bedrooms, whilst clean and comfy, need updating...cracked tiles, outdated furniture etc. Pool area was good and always plenty of available sun beds. Drinks were dear and service slow (not enough staff?). The lifts are a nightmare...need replacing with bigger more reliable ones.