Relaxia Lanzasur Club & Aqualava Waterpark

I stayed here 15th September for a week. The apartment was falling apart, the shower drainage was blocked, tv didn’t work, kitchen utensils dirty, kettle was rusty. Reported to reception they wasn’t interested. The food each day was the same, the chef wasn’t compliant with dietary requirements even though made aware before arrival. The fizzy drinks machines was only available after 11:00am (ok if you drink hot drinks). Snack bar was questionable some days. No day time entertainment. Nighttime entertainment very hit and miss.

We been here for a week , it’s perfect hotel for family .We had a fantastic time to spend on this place .The food was delicious .The pool was a little cold for swimming .The room was clean .Friendly staff !!! One little thing which we was disappointed It was about safe ( you have to pay for use it )

Just returned from a lovely week at the Relaxia Lanzasur. We were blessed with the weather which was cloudless. We booked with Jet2 on all inclusive basis. The reception staff were pleasant and helpful though they didn't offer us the remote for the aircon at check in which is complimentary for jet2 customers so be sure to ask. The bungalows were more than adequate for a couple. They were in blocks of 4 in a quadrant. We had a door that inter connected to next door ( not sure if they are all set up like this which I guess is good for families). We always had hot water. On arrival there was no kettle in our room but within a couple of hours of asking we had a brand new one. The food was more than adequate at all three meals and there is an adults only area to sit in. We did think there should be signs that children under 12 should be accompanied at the buffet. The entertainment team were enthusiastic and there was a good variety of things to do should you wish to though there was no pressure. Pool area was pleasant and all newish sunbeds, great to have 2 on your terrace too. Evening entertainment a bit hit and miss, I highly recommend the acrobat show if you get chance to see them. We didn't always stay long as there were kids running round , I blame the parents, the entertainment team did their best to take them back to their parents but often they weren't bothered as long as they weren't bothering them. Again maybe some signage, which they shouldn't have to really. There is a lovely beach about a 3 min walk away where there are a few shops and restaurants and you can walk the full length of the resort on the coastal path from there. Not sure why the jet2 description says 1.7 km to shops and restaurants. There is a gate to exit the complex as a shortcut, ask reception for the code. We didn't find the rep particularly cheerful, she would come into the dining room and not even say good morning or smile. We went to her desk at 0900 one morning as she was supposed to be there until 0945 we waited 10 mins only to find she was having her breakfast in the dining room when we went in. Perhaps a sign on her desk would have been helpful. Great service at the airports and in flight from jet2 though. All in all a great value week, thank you Jet2!.