Dreams Lanzarote Playa Dorada Resort & Spa

Our 1st family holiday since before covid. The hotel looks fantastic upon arrival, spotlessly clean and we're greeted by a great reception team and a cold towel to refresh us after our journey. We stayed in a family room with sea view, the room was massive with a huge queen size bed and 2 large doubles, 2 large wall mounted tvs and a great mini bar that was restocked daily. Restaurants were fantastic. The main buffet had a great selection mornings/lunchtime/evenings. I go on holiday to try lots of different foods and unless your an extremely fussy eater, then there should be something to suit everyone. We tried the Italian and the barefoot grill lunch restaurant once during our stay and both times the food and service were outstanding. Pools and hotel grounds are clean and well looked after, pools were slightly refreshing to get in, lots of sunbeds,and we found that there was never any sunbed reserving,and could quite easily get a bed by the pool at 9:30 am. The hotel is in a fantastic location with great walks to the marina and seafront shops just out the back gate. The beach is a 2 minute walk away and sandy. We stayed all-inclusive and this gives you almost everything that you need for a family holiday. If I was coming as just a couple or on my own,then I would probably upgrade to preferred, but it's not essential. Overall, this is one of the best hotels in Europe we have stayed in and would not hesitate to book again, Playa Blanca is a fantastic place to holiday. The only 2 negatives, if I was being picky are that the hotel could do with another bar open in the evenings, as we found the main lobby bar to be very busy and had to wait a long time for drinks whilst the entertainment was on. And it would be better to have earlier access to the barefoot grill lunch restaurant before 3pm. Preferred club can use it from 12pm ,but if your all-inclusive, you can't access it till 3pm.

Fantastic location,fantastic staff. Food & variety very good. We decided to have the preferred club option & I am pleased that we did but it lacked what we had come to appreciate in other Dreams Hotels. The preferred club lounge was real disappointment, only open until 1900 hours, no bar & not in a good location, the pool & swim up bar was good but let down by sun bed with no mattresses so not that comfortable. Perhaps the main complaint was when we were ordered to stop using the sun umbrellas when it became windy. These were very well bolted into the ground & should not have been able to be a danger but apparently one had snapped injuring a guest, the staff were quite aggressive in their approach to this. This should not happen in a 5* hotel especially when having paid a lot of money to upgrade. Lanzarote is renowned for its wind so this was totally unacceptable. We could not fault the staff in the restaurants and bar, they were all amazing & had our drinks waiting for us as we arrived every evening. We loved the hotel but it just lacked a few things.

Everything about this hotel was special. The customer service and attention to detail was superb. The personnel without exception were customer focused, friendly and professional. We enjoyed every meal and although not an extensive menu there was a good choice and everything cooked to perfection. We were in the Preference Suites and all inclusive - we considered the price you’d value for money. We treated ourselves to a few spa treatments which were second up none. I would highly recommend this hotel.

the hotel, staff and facilities and food were very good. The room was quiet and clean my only criticism was the pillows, they were micro filled and very warm The themed restaurants could significantly improve if the menus were changed occasionally instead of being repeated every day

This hotel is fantastically placed within Playa Blanca, but really needs updating in all areas. You are immediately offered an upgrade to the deluxe package on arrival(a lot of money if you are a party of 6 and it is an all inclusive at the end of the day) and if you do not take this up, you become a second class citizen. There are tips boxes everywhere(never seen these before in a 4 star hotel). You cannot use inflatables in the pools, not even a ball, so not suitable for active children or anyone that wants to have fun in the pools.There didn't appear to be enough staff, especially in the bar area at night. Food was ok on the whole but we were constantly being told that things had run out or weren't available, perhaps tomorrow. Sorry Playa Dorada but we won't be staying there again, but you would probably not want us as we dared to complain, more than once.

Excellent staff...all tried very hard to be friendly/ professional and helpful. Not really fair to the others to pick out a few but....reception (natalia) was exceptional (but if she was trained by Ines I would expect her to be this good!), Restaurant greet (Nicolas) heaps better than last visit, restaurant staff (Marlen) tried really hard to make sure we were looked after. Well done to ALL the staff at the Hesperia Dorada Beach. We were not impressed with the entertainment venue...not enough seats near the performance. used to be in the showroom - now in the hotel lobby. Food excellent, location best in Playa Blanca, rooms clean and comfortable, price is what you should expect for this quality. That is why we keep coming back

Lots of rules and regulations. ..but none adeard to. .seems to me like one rule for one and one rule for another don't bother complaining because nothing gets done about it. On the good side very nice hotel but you have to pay for the good rooms call deluxe nice view and you can make a cuppa .

The customer service in the hotel is excellent and the food is good value for money. The location allows easy access to the marina and port. The room was a spacious family room, but the furniture was a bit tired.