Bull Eugenia Victoria & Spa

I have stayed in the Eugenia Victoria Hotel several times. It is clean, the rooms are very spacious, UK tv channels are available. The selection of food is very good and always tastes fresh. My only concern is the comfort of the beds, I find them very uncomfortable.

This hotel was a perfect fit for me and my family. The rooms are very spacious and cleaned every day. The hotel facilities including the Spa was such a treat and we used them every day. My kids loved the pool area. The only thing that has let this hotel down was the food options for the kids, our board was all inclusive and every night we had to go out to find a place for the kids to eat which was costly. During the day they were happy with the snacks available but evening meals were not accommodating for kids. Overall would love to stay here again but due to the food options I would have to re consider.

had a great stay at this hotel and the spa was exellent just like the staff. The food was good and pleanty of choice. The hotel was clean and the rooms were great. the staff were very pleasant and helpfull too. i would stay there again no problem.The entertainment was good and the anamation team were exellent and kept everyone busy if they wanted to be with different activities,so well done everyone on the staff

Rooms are pleasant, food is pretty good (some nights better than others), but what sells this hotel is the facilities and free beach bus. There is a large heated pool, multiple underground pools in the spa, multiple hot tubs (including one on the roof of the hotel). The food hall and reception look incredible. When you walk in you feel special. The grounds have lots of green plants and palms which is lovely. The free beach bus goes to maspalomas and is really really lovely there. The hotel is 15 minute walk from playa ingles and the nearest bus stop five minutes away and it will go practically anywhere on the island for very cheap. The one thing which MUST be improved about this hotel is the cleanliness in the buffet. I hate to say but there’s a 50/50 chance of picking up a clean plate or fork. I’m not kidding, literally greasy stains and sometimes dirt on the plates. But, like I said it’s 50/50 some nights it’ll be fine others you’ll need to sift through the plates to find a clean one. I don’t think it’s me being picky either, I’ve seen other reviews which say the same. If they can get a better dish washer or have someone go over the plates and cutlery I would have given 5 stars as overall for the money it’s a great place to stay. Something to note while we were at the hotel they were having issues with AC, but it was only April so was fine for us. But may be worth contacting the hotel to make sure the AC is working fully if going in summer months .

Lovely hotel for holiday stay. Stroll to nearby beaches or free bus into various shopping complexes. Very clean public areas. Rooms spacious, with daily cleaner, good beds, clean linen, flat screen TV with various channels. Pools various, all brilliant. Especially underground health pool complex. Food excellent, something for everyone. Bars brilliant, with food available. Even steaks cooked on hot stones at your table, delicious. Entertainment nightly first class. Only thing I could fault was no air conditioning in rooms, although their are ceiling fans. I will conclude, brilliant hotel, good value for money......

The room on 6th floor above the outside entertainment had been refurbished in light decor ,has a separate bed area with wardrobes plenty of space hiding a coded safe.Next the shower room with toilet & washing area.The lounge area of the room has table & chairs sofa chair low table units with cupboards hidden refrigerator with TV on top. The outdoor entertainment fished at 11.30 pleasant varied not to loud in the room . the Drago Barr Has family entertainment some very good other not appealing to us,at the end of the Bar is a drinking water tap for all to use with paper cups or to fill a bottle use full. During owe stay the restaurant servery was being refurbished one side at a time ,the food was good but it got a bit crowded at times i felt sorry for the staff restocking the food between the guests. The outside space is not to cramped with shade from trees & umbrellas if required ,the pool cool & deep in the strait part .There are two Bars outside one does snacks the other Meals & ice cream . Under part of the outside space the wellness centre has several heated pools & sorers.

We arrived on 23rd April went to room , very pleased with it, also very pleased with Hotel in general, 0n 24th April the hotel decided to renovate the dining room , which caused much disruption to our vacation as there was tile cutting, banging and various othe activities going on on the restructure of the dining area, the food was displayed in different areas each day, causing confusion amongst guests, the hotel had advised by way of a sign in the lift that this disruption was going to take place , but also said that the work involved would cease during the dining times, not true, we were very dissapointed that we were not told this disruption would be taking place during our stay and complained to your representative , we were not offered any compensation for this terrible disruption to our holiday and remain very dissapointed especially as we have complaned to your company several times since returning home via e mail, without any responses from you, Jet 2, we are not going to recommend you to our friends, also we have a voucher for £60 off our next holiday with you which incidentally was booked prior to our last one, booking ref 5375965/S19H, Despite sending e mails to you i have yet to receive a response to agree the £60 discount would be applied to this booking. all things considered I am very disappointed with my first experiences with Jet2 holidays, and especially the lack of contact from them despite several e mails, I feel thatas a customer , I dont exist.

Love this hotel lovely comfy rooms and cleaned daily. Dining room a bit hectic and not always tables available, but food was lovely and plenty to chose from.... lovely pool area 👍🏻 Really good location, a free bus to take you to the beach ( but prefer to walk ) been to this hotel several times and will definitely return 💞

had a great time at this hotel it was very clean and the staff.food and facilities were great. would stay here again no problem the spa was brilliant and so was the pool and nIght entertainment .the hotel is within many places to visit and the rooms were good to.

Enjoyed our stay at this hotel. Although the hotel is a little dated in places everywhere is kept spotlessly clean, first thing in the morning staff are out in the garden hosing and sweeping down AND cleaning the loungers and cushions. The staff are a credit to the hotel. The Spa facilities are superb and are a must visit, however if you want to have some of the good priced treatments make sure you book in at the start of your stay as they are always booked. We only have two negative comments: 1. The buffet meal system gets very hectic at times and there were times when we waited for fresh food to be cooked or delivered from kitchen. 2. There were several small dogs with guests there during our stay. If you are allergic to dogs this could be a problem as its not mentioned anywhere in Jet 2 brochures or on hotel website. Despite our negative comments we would visit this lovely hotel again and would recommend to friends.

Staff lovely & friendly, food excellent & varied. Bedrooms clean comfortable & spacious BUT they NEED MODERN AIR CONDITIONING, not fans in the bedroom ceilings. The lifts are very slow and it would be better if they had more at the other ends of the corridors.

Me and my family absolutely love this hotel, staff are all friendly and helpful, food was great, the kids entertainment team were superb. Hotel has 3 great bars with staff that work really hard to keep everyone happy. Room was cleaned everyday which was great. No air con in the rooms tho but the do have ceiling fans an if you open the window a little to let the breeze in the fans soon cool the room. This was our 3rd visit and we will be back again. I feel that the official 3 star this hotel gets is a disservice to the hotel an disrespectful to the staff there, it should definitely be a 4 star.