Secrets Mallorca Villamil Resort and Spa

The hotel rating is 5 star - our rating, were it not for the food which we thought excellent, the hotel would in our opinion rate just 3star. The manager is highly visible and personable. The reception area is bright and very modern. Our sea view room was very small and overcrowded with dark, outdated furniture. The bathroom was the smallest of any hotel we've stayed in in over 40 years of travelling. The step up from the bathroom to the bedroom and the step down from the bedroom to the balcony are not helpful features. The wait of c.3 hours for our room to be ready is not what we needed after an early morning flight from the UK. What is and is not included in the 'all inclusive' tariff is not at all clear and better information on arrival would be appreciated. We do not 'do' entertainment but from what we could hear it sounded very good. Overall the staff were very professional and helpful. There was no shortage of sun beds and shaded areas. We would say this hotel is ok for a very short break but we would not wish to stay for a longer period.

Hotel is in transition from small olde worlde to spa type hotel Needs work on paths walls etc Subbed cushions are not luxurious at all , they should all be replaced Drinks and ice creams are priced way over the top Location is superb, lovely shopping/cafe boulevard goes right past front door Our room had a superb sea view Food was plain but good and cooked to order A bit more variation would have helped

A quality, relaxing, well run and perfectly positioned hotel in the resort. Every single member of staff was unfailingly polite, friendly and helpful and the quality, amount and choices for breakfast would suit all and anyone's tastes and requirements. We couldn't find a single fault or even minor crumble about this hotel - it makes for a wonderful vacation.

This hotel is ideally situated right on the beach but beware of paying for a sea view, there are some tall palm trees outside which block some of the sun and view. We had a fabulous room overlooking the town with a very large balcony and would try and book this one again. a lot better than the very small balconies over looking the sea. The staff are extremely helpful and polite.

Good location right on the beach. Mares restaurant very good for lunch. The buffet at night is best booked on a half board basis. The bar is great at night all the staff are really on the ball. We will go back soon.

Visited this hotel a few times before ,however had a refit and extension and think it as lost some of its character. Staff are very helpful also building work going on while we were there. Think if we went again would only have B/B has food isn't quite 5 star.