Susesi Luxury Resort

2nd visit to Susesi in 7 months. Hotel food and staff are very good but the hotel infrastucture is now looking tired and dated. Drab and uninspiring decor, loose tiles around the pool, broken showers, loose metal fencing, rotting platforms behind the main outdoor eating area. Its not a 5 star anymore and needs urgent attention.

We’ve stayed in several hotels in Belek and love Turkey & the Turkish people. The hotel itself is lovely, clean, the entertainment staff are fantastic and try to encourage everyone to join in, without being intrusive. Our room, once we were given the correct one was exactly what we expected. You only get one visit to the a la carte per week and it’s best to book on arrival to avoid not getting a reservation. We dined in the Chinese and Italian. The Italian was one of the best experiences we’ve had in our 10yrs of visiting Turkey. The staff were awesome and made a huge effort with our children, especially our youngest (6). There’s always too much food at the a la carte but they are happy to accommodate. The buffet was perfect for our family and the outdoor restaurant was great for things like burgers/salads/wraps etc. My youngest favourite thing was the fact he could get milkshakes from the bar with marshmallows and crumbled oreos. The waiting staff were fantastic, gardeners, cleaners, life guards, all extremely pleasant and friendly. However, our interaction with reception were so awful that we vowed never to return. They are rude, arrogant and aggressive. Due to COVID you required to book the gym in advance, on two occasions it was closed at the time of my reservation, I asked for someone to open it and was met with ‘have you booked’’we will open when we can’ which meant losing my reserved time. On arrival we were given the wrong room which we queried the following day, we were advised they thought this room would be better even though we paid extra for a suite. In fairness they gave us an additional a la carte as an apology. On our last evening we asked to extend our check out time due to a late flight, we were advised the suite would cost £150 to extend. My husband agreed with reception that they would give us a small room with shower at no cost. When we arrived to get this room we were advised there was a communication error and we had no room. When we asked to pay the £150 they advised they had no rooms left. They then handed us a mobile phone and on the phone was the person my husband spoke to saying he didn’t say he’d give us a room! After a heated discussion we were given a room with shower for our children to get ready. Despite being told there were no rooms. It really did ruin the stay for us. Which is such a shame as we had a brilliant holiday up until then and have never come across hotel staff who speak to rudely and have such a bad attitude.

My daughter and loved this hotel . We got upgraded on arrival room was beautiful bed really comfy. The hotel was so clean all over . Excellent food in the hotel , staff was so friendly. Would definitely go back .

Absolutely loved our 9 nights in Susesi. Food and drink were amazing. Hotel lovely and clean. Staff very friendly although not many could speak English and very few could understand English. Standard rude German and Russian guests but that didn’t spoil our holiday. Staff at Rooms were cleaned daily and mini bar restocked. Pools were great and kids loved the slides. No problem getting loungers around any of the pools. Only downsides were the shop prices extortionate €20 for a ball, €38 for suncream and €40 for a lilo 😳 evening entertainment was okay but after the main show nothing really going on and no guest participation like other hotels we have been to ie karaoke, quizzes, Mr & Mrs etc most guests disappeared after main show finished. Overall very happy and would definitely return.

Ok not 5star at all pushing a 4 but staff are amazing rooms are very disappointing food was ok but not the best cold sometimes rooms are ok not clean tho paid a lot of money and expected better pool was good beach nice entertainment was real good

Before booking a holiday to this hotel I would advise any family to strongly consider if this is the right decision. The food was poor and lacking in variety. There were no labels indicating nut or other content. The al-a-carte restaurants provided food of equally poor quality. The daytime entertainment was geared to the 18-30 classification and excluded children entirely. The staff were surly at best. I have brought my children up to wait their turn and queue - this is not something that got them anywhere at this hotel. We certainly will not be returning to this hotel.

Disappointed with room quality on arrival. Although staff worked hard in restaurants, service was poor and chaotic. At table service restaurants it was Pot Luck what dish would arrive, we never got what we had all ordered and as a larger family it was extremely difficult to get a free table to accommodate our group. Very busy and not the "Luxury Resort" experience we had hoped for.

Hotel and grounds are very nice. Some of the staff are friendly one cleaner and one bar man, reception staff not very helpful. Requested late check out but was told hotel was full, looking around it definitely was not full. Food was almost the same each night but you could always find something to eat. We were given a free upgrade to a Royal Suite due to being given wrong rooms to start with, this was thanks to our Jet2 rep. Not the easiest area to travel on local buses and shops in hotel and belek are very expensive for fake goods, compared to other areas outwit Belek, bought newspaper once at hotel and was charged 20 lira price on paper said 9.5lira when questioned assistant said hotel prices and shrugged. If you are into golf this area would be great but probably in a different hotel some of the areas are a bit tired and the staff are not what we have been used to in Turkey.

This hotel looks great, rooms large and airy. If your looking for entertainment this hotel is not for you. No entertainment team, nothing happening during the day at all. Evening entertainment consisted of a do playing his music for an hour. Piano player that would put you to sleep. Would not consider going back.