Gran Hotel Blue Sea Cervantes

Stayed at the Cervantes for a quick break away with my wife. The hotel is a 3 star, so we weren't expecting the world We stayed all inclusive but really only used the hotel for breakfast, late afternoon drinks and a few drinks upon returning back from a night in the local area. The staff were all very pleasant and the rooms were clean, The mattress wasn't the most comfortable, but it was just ok. The bathroom was quite compact as were the reception area toilet cubicles. If your of a more robust build.. you may struggle. The hotel its self is in a great area with lots of restaurants very close by. The beach is approx 10 or 15 mins walk away depending which way you go. Out the hotel and left is a walk downhill which eventually brings you out near the beach. Out the hotel and right, takes you towards a lift which is a much quicker way. If you dont fancy the lift.. theres a series of steps adorned with shops either side.. so makes a pleasant walk.. coming back up from the beach will certainly help you keep fit.. and deffinitely not advised for anyone with walking difficulties.. even if taking the lift back.. theres a few hilly streets to get up before you come to the lift.. the lift has a 1€ charge per person. The beach in Torremolinos is very nice.. and in September, for us.. wasn't busy at all . The hotel was great for a short stay. . Basic, clean and friendly. If I was on a family holiday for a week or 2, I'd want a few more luxuries.

Everything very good with this hotel domestic staff were lovely but never known a hotel to have such miserable bar staff.. they seemed to delay serving you if they could. No smiles . Bring back the good old days of a real Spanish welcome.. We had Christmas dinner in the Conference rooms with waiter service that was worth waiting for..

Weeks before leaving the UK we learned through trip advisor that the indoor pool was closed Jet2 attempted to resolve the matter but the Hotel diddn't respond. . They opened the pool on 27/12/ 2019 the day after arrival, However we were unable to use the facility as it was still unfit for purpose, I’ve attached photo’s The first is a brochure photo showing the pool as it is advertised. The following Pics are of the pool as we found it. No synthetic grass, no sun-loungers, tables or chairs, and a part built shower area. Also after receiving an envelope from reception delivered between midnight and 3am on the 27th we went to reception as requested in the note. It turned out that the note should have been delivered to room 339 as they had requested new years eve tickets (we were in 338) on realising this the two male receptionists implied that we were attempting to obtain the tickets fraudulently and were extremely rude. My wife and I found this most upsetting as we felt very uncomfortable and were made to feel like criminals. Having Stayed at the Don Marco by Melia in September 2019 also 4 star we concluded that the Gran Cervantes falls short of the 4 star rating. The rooms look tired and require some TLC. The restaurant cannot accommodate all customers when the hotel is full and a two sitting system has to be introduced at busy times. The All Inclusive option represents no value for money whatsoever due to the rules imposed by the hotel. AI customers are only allowed to obtain a small beer from the bar and cocktails are served from a dispenser behind the bar and are nothing like a cocktail. PAYG customers can buy a large beer at the bar and cocktails are made in the traditional way. In all this makes AI customers feel second class. On a more positive note most of the staff were professional and polite, the self-service milk shake machine and the juice machine are a good idea. All common areas are well presented and the food is good.

lovely clean hotel , pleasant staff , lifts very slow , breakfast was excellent, don’t know about evening meal as we were only b&b , the beer on A/I was served in glasses of less than half pint, but pint glass otherwise, nice pool &sun beds (but you had to be up early to get a good spot ,

The room was too small for two adults and one 11 year old. The food was very good but too little choice. A/I wine was a bit rough but from the wine list it was excellent. All Inclusive deals have been much more generous with other hotels used by Jet2. The staff was very friendly and helpful. What a shame I wasn't allowed to play their Kawai grand piano. Big sign, "No Tocar".

it was amazing how helpfull all the staff werw nothing was a problem for them.now the pool yes it gets busy but 85% of eople dont even get in it they just get a sunbed and lay all day if you aint going in the water let them who want too get by the pool .well done to every body and thankyou. just one tip to jet2 lets get the check in for departure done at the hotel.

Five star holiday staff very helpful jet2staff very accommodating and happy resort lovely everything on your door step hotel was lovely food excellent not far from beach and shops and night life and plenty of bars n restaurant

Rooms very comfortable, and plenty of choice at meals. Staff were extremely helpful and ready to answer any query. I can only repeat, extremely comfortable and excellent meals. Very, very very, very, good!