Giannoulis Grand Bay Beach Resort

Great hotel stayed in a sea view room access to pool.Opened curtains to see back of pool bar..rooms 105 and 106 cannot lie on your sun beds due to people travelling to and from the barThe staff could not have done enough for us when we complained.but this did not spoil our holiday.Area is a bit quite of nightlife but again a great place to enjoy some R&R.Plenty of choice food wise..within the hotel . Staff are very welcoming

When we arrived at 2.30pm we were told that we would have to stay in a different room for 1 night and then move the following day to another room. A 30 minute massage was offered as compensation. Not happy. They then found another room for the whole holiday but did not tell us that it was directly above the area where the evening entertainment would take place. I suffer from repetitive noise related migraines which are not nice. By 10pm and having been up since 1am to travel we were shattered but could not get to sleep for the noise of the awful music. My husband went down to reception and was told the music would finish at 11.30pm. We didn't get to sleep until after midnight. The following day we went to reception again and they moved us to another room. When we went to bed at 10.30pm that night, guess what? The air conditioning unit for the whole block was right above our room resulting in a constant loud drone all night. I think I got about 3 hours sleep. Didn't feel well at all so had to take migraine medication. Next morning, went down to reception. Explained the noise issue and my health problem yet again. By this time we had already spoken to Lea the Jet2 rep who was so helpful and ensured our next room was on the far side of the site away from any noise. It was lovely and quiet for the rest of the holiday. Apart from that the hotel was clean, the food was lovely, the staff were friendly, the location was right on the beach and the bus stop to Chania right outside the hotel. The bathrooms could be updated with showers only instead of having to climb in and out of the bath. The only other thing I would mention is the cats. I know not everybody is a cat lover but it saddened me that the 3 cats at the hotel were not neutered. Hence 1 young female was heavily pregnant. If only they would neuter/spay their animals they wouldn't keep having unwanted kittens. If they fed them then the cats probably wouldn't hang around the dining area and us cat lovers wouldn't have to sneak food away to feed them. I was assured by one receptionist that the pregnant female would be taken by the vets in Chania and then spayed and rehomed after she had her kittens. I hope this happens as she was such a lovely little cat. So overall a nice holiday marred by all the having to pack, unpack, carrying clothes across the site, etc. although Lea was very helpful and kept making sure we were okay.

Nice hotel. Service is excellent. Room coukd have been cleaned better, coffee stains still there. Food was enjoyable, however bit annoying when you sit down and a fork or spoon is missing. Pool was lovely. Shop a liitle expensive. Excellent bus service outside door. Nothing was too much trouble. Downside is, too many cats around dining area.

This hotel is simply wonderful; right on the beach with secluded pools and little garden areas. It's a few minutes walk to the small village and there's a lovely walk along a beach road too. The food was wonderful, always plenty of it but we mainly just stuck to salads as there was a super choice and being able to eat outside with uninterrupted views of the sea made each meal feel like we were dining out in a lovely restaurant. As for the rooms, we stayed as a group of four friends and arrived to doubles instead of twins. It was sorted out quickly by Alex and the team and we were treated to a lovely massage in the spa for the inconvenience which was a kind gesture. In fact, two of our group went on to book further treatments. Both of our rooms were cleaned at least twice a day and the hotel as a whole is immaculately clean. If you travel as a package with Jet2 you'll find Lea the rep to be really helpful - she sorted our trip to the Samaria Gorge (a must do as it's breathtaking but take good footwear as it's rough terrain.) The staff here are friendly without being invasive and really do go out of their way to look after their guests, they work so hard but still nothing is too much trouble for them ... they are all a real credit to the hotel. If you have booked a holiday here or are thinking about you will certainly not be disappointed.

The hotel was very good; clean and friendly at all times. The food was enjoyable, variable and would suit all palates. The staff were friendly and helpful at all times. The area is quiet but this was what we wanted as we were just on a break from stress..

This hotel is very welcoming and the staff work really hard to make your stay a good one. There is no loud music and it's peacefull. We were given an upgrade which was nice and on the last day we were told we could get a meal with water free of charge although the all inclusive package finished at 12am. I do think the all inclusive package should be up to the time you leave especially if your flight is late. A nice touch was a gift from the hotel on leaving. Thank you for a relaxing holiday.