HSM Canarios Park

Hotel was clean Food was basic and not good selection Only the pool bar was open which meant that in the evening you had to sit outside with the entertainment which didn’t appeal to us

this hotel was very busy on our visit we haven't really been in july before so we didn't really know what to expect. Meal times were horrendous it was just like a big free for all not much choice and a lot of the food was cold. The rooms were ok pretty clean overall balconies not the best wouldn't let our grandchild out there personally wouldn't return here

Hotel was fine although a bit dated. Pools are nice and good for the kids. Staff were good although on our arrival at midnight after a longer than expected journey we were not offered a drink or any food, there is no kettle in the room so could only pay for a bottle of water from the vending machine. Not much around the hotel but a short walk the the centre with a few bars and shops. Walls are thin in this hotel and we were woken a lot by people in the next room or children running up and down the corridors. Staff were friendly.

We have just returned from this hotel having travelled with my husband and 9 month old baby, having read the reviews I was a bit apprehensive but we went with an open mind. We had no issues on our flight out all on time. Upon arriving at our transfer bus the driver was flapping around saying he couldn’t take anymore as there was no room in his coach for the luggage, ourselves and another couple were left and the rep had to contact the manager to come out and sort the situation thankfully we got ours on which meant we only had an hour transfer to the hotel which was good having travelled with in infant on the way back it took over 2 hours I would say that’s the only downside to the location of the resort.Arriving at the hotel we headed to reception and checked in, we were directed to the restaurant for lunch prior to heading to our room. Now for the reviewsRooms - our room was spacious and clean, we had enough room for a travel cot as well as all our luggage, bathroom was a good size also. Only faults I would say is it needed a new shower head as when you went for a shower it sprayed every other way but on you and ended up all over the floor and coming out the bathroom door. It wasn’t a big issue as the room was used to sleep in.Restaurant - average food choice it was reparative and by the end of the holiday I was bored with the choices. The staff there are very friendly and work hard to keep it clean and tidy. I would say that there is hand sanitizers there for a reason as well as utensils. The restaurant is open most of the day in between main meals there is snacks available.Pools - we only went to the splash park across the road from the hotel which was good large area so sun beds were always available. The wasps were a pain but when people fail to pick up their drinks when they go and put them in the bin then they can’t expect much else, this made the poolarea look untidy. The pools were freezing but once you were in you warmed up.Hotel - the hotel is a 3 star you get what you pay for, we didn’t get the sickness bug that was going around but heard a few families say that they had. We were on the 6th floor of the hotel and with only 2 lifts which is used for staff as well you did wait around a lot, we had a buggy otherwise would have used the stairs. The staff are friendly and keep the hotel clean and tidy.

Nothing really we can say bad about the hotel, very clean, rooms cleaned daily with fresh towels daily too. Food average for all inclusive but plenty to choose from. Plenty of drinks to pick from. Staff very friendly and always go out of there way to communicate in English with you. The only issue we had was the bar staff were very off with us about the ice cream machine watched us like hawks about how much we filled the cones up when it's all inclusive. And there were loads of wasps there must of been a few nests around

This was the 2nd time at this hotel, great for kids who can help them selves to slush puppies, ice creams, and all fizzy pop, milkshakes from behind bar. Good range of alcoholic drinks for me. Food great yes is a bit repetitive but wide range of dishes and unless you want more choice go to another hotel and pay more! There was a fire during my stay in August on the banking, due to a discarded cig! Some were moaning but for us added some excitement. They provide a minibus to local beach free of charge but can get taxi for a couple of euros, can walk in about 10mins. Not much round about but I like that, I like to just relax while kids love the pool. Looked into going back but as my kids will be 12/13/15 rooms have to singles and bunk beds, must have cut off point for age who sleeps in bunks as I would have to have 2 rooms meaning too much expense. Rooms could do with updating and there is no air con only ceiling fan but fine for us. They've recently added new splash pool great for little ones. Great for money. If your wanting better rooms, better food, better location go pay more for another hotel

You pay for what you get with this hotel, but overall not a bad place to stay for families on a budget. We stayed here in August during peak time with 2 toddlers and it was not bad but I'm glad we only stayed for a week. Good points: the splash pool for toddlers was great and we always managed to get a good spot with sun loungers. The evening entertainment was also great for the kids with mini disco which they just loved. Rooms were very clean and comfortable for the duration. Stayed on the desk we're friendly and also happy to help. The food was pretty much the same everyday but can't complain we never went hungry. The drinks and ice cream was excellent for all inclusive option kids just loved the ice cream. Bad points: the hotel runs a hourly mini bus transfer to town but like any place you have to queue and wait a while as there's only 8 spaces. We ended up paying for the train most days as we couldn't keep waiting around with 2 toddlers. The train was €14 but it was for the whole day. There wasn't much around this hotel it is out of the way so after a few days it did get abbot boring so we ended up travelling in and out of town quite a lot. The lifts are small and in the evenings they can become really busy which can be a pain when u have young kids and buggies. Also the toilets down near by the restaurant was very dirty but only because theres only 2 cubicals and they get used loads through the day so I can imagine it's a nightmare to keep clean but maybe they should invest in building some more especially as the didn't have a baby changing facility. Overall we enjoyed it and can't complain for the price we paid, we would stay here again probably not I would rather invest in staying somewhere closer to the beach or town.

This is a great hotel for families with children. This was our first all-inclusive holiday and it was great. Excellent facilities, good food and plenty of it and very good, friendly staff. Mini Kids was excellent with super staff.

The hotel was very clean and well maintained. There were no queues at the bars or the restaurant. The hotel is very isolated. 130 steps down to the nearest beach which is quite rocky. More parasols are needed around both pools. The food was okay but very repetitive and not much choice. The evening entertainment was atrocious. Twice the pool was vomitted in by children. They did not shut the pool, they just gave a net to the parent to scoop out the vomit!!!

This hotel has got some good ideas that other hotels should follow. No one likes queuing at the bar for ice cream or soft drinks etc, so there is self service on ice cream, fruit juice, slush, tea, coffee, and more!! It is a really good idea. All the staff are friendly and know how to smile. The guests could do with a courtesy lesson? Everywhere is clean, towels changed every day and maid service every day, I don't understand why some reviews of this hotel are negative? A lovely walk in to the centre with a good choice of bars and shops. The only negative personally is a long transfer and a cold pool ha ha.